Te Ratonga Whakatere i te Mātūtū Tūpuhi
Storm Recovery Navigation Service
Storm Recovery Navigators help you access the information, services and support you need to plan your recovery from severe weather disasters.
About Your Navigator service
Your Storm Recovery Navigators are here to connect you to the resources and information you need to navigate your way through the coming months and beyond.
Due to the generous support from Ministry of Social Development, Auckland Council are able to partner with non-government organisations and iwi partner groups. Our Navigators are based in our partner community organisations to support impacted whānau and families. I AM Mangere, Affirming Works, Siola and South Seas are four organisations that are available to help Mangere directly.
You should know
Visit Storm recovery documents to read Navigator support information in Tongan, simplified Chinese, Samoan, Korean, Hindi and te reo Māori.
What Navigators do
Your Navigators offer a free and confidential service to:
provide you with one-on-one support and assistance
make sure you have the most up-to-date information, while connecting you to other support agencies like Work and Income, Ministry of Business, Innovation and Employment and New Zealand Claims Resolution Service.
help you gain access to specialist services like insurance, legal and budget advice
update you on grant applications and financial assistance available
support you with housing, tenancy issues, temporary accommodation and resettlement
help you access other social and health services, like counselling and GP services.
How to contact your Navigator service
You can contact us:
phone 09 884 2070, 7am to 7pm, Monday to Friday and 9am to 3pm on Saturday and Sunday
filling in the online form
meet us in-person at one of our drop-in sessions at a community facility near you.You can complete their form on their website or call the COVID-19 Welfare line: 0800 512 337
Partner Navigators
Like Storm Recovery Navigators, Partner Navigators connect individuals and whānau with resources, services and information to help their recovery journey.
Our partners include:
Te Kawerau Iwi Tiaki Trust
Ngāti Tamaterā Treaty Settlement Trust
Huakina Development Trust
Te Mahurehure Cultural Society Incorporated
Aunty Lou’s kitchen
Vahefonua Tongan Methodist Methodist Mission Charitable Trust (Siola)
South Seas Healthcare Trust
Affirming Works
Age Concern
Global Hope Missions
New Settlers Family and Community Trust
MPHS Community Trust
I am Māngere
Visionwest Community Trust.